Shipping policy
Shipping Policy
Welcome to our store. We are committed to delivering your order quickly, securely, and accurately. Please review our shipping policy below for important information regarding processing times, shipping methods, delivery estimates, and other details.
Order Processing
Orders ship within 3 to 5 business days (excluding weekends and holidays). During launches or holidays, processing may take a little longer.
Where We Ship
We currently ship within the United States only.
Shipping Rates
Shipping is calculated at checkout based on your location. You can choose USPS Ground Advantage or USPS Priority Mail. Free shipping on orders $150+.
Delivery times are estimates and are not guaranteed.
Tracking Your Order
Once your order ships, you will receive tracking information via email. Please allow up to 24 hours for tracking updates to appear.
Incorrect Addresses
Customers are responsible for providing accurate shipping information.
If an incorrect or incomplete address is entered:
We are not responsible for lost or delayed packages.
Additional shipping charges may apply for returned packages or reshipments.
Please contact us immediately if you need to update your shipping address after placing an order.
Lost, Stolen, or Delayed Packages
We are not responsible for:
Lost or stolen packages marked as delivered by the carrier
Shipping delays caused by carriers, weather, holidays, or unforeseen circumstances
If your package appears lost, please contact the shipping carrier first. You may also contact our support team and we will do our best to assist you.
Damaged Items
If your order arrives damaged:
Contact us within 48 hours of delivery
Include your order number and photos of the damaged item(s) and packaging
We will review the issue and work toward a replacement or resolution.
Pre-Orders & Backordered Items
Items marked as “Pre-Order” or “Backorder” will ship once inventory becomes available. Estimated shipping dates will be noted on the product page when applicable.
If your order contains both in-stock and pre-order items, your order may ship separately or be held until all items are available.
Contact Us
If you have any questions regarding shipping, please contact our customer support team at:
Email: rhareathls@gmail.com
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM PST
Thank you for shopping with us.